Frequently Asked Questions
Expert guidance on your luxury acquisitions.
Are your diamonds and gemstones ethically sourced?
At Erkals Jewellers, we strictly adhere to the Kimberley Process and only partner with suppliers who guarantee conflict-free, ethically sourced gemstones and diamonds.
Do you offer international shipping for luxury watches?
Yes, we provide secure, fully insured international shipping via specialized couriers to ensure your timepiece reaches you safely, regardless of your location.
How can I verify the authenticity of my purchase?
Every luxury watch and high-jewellery piece is accompanied by a Certificate of Authenticity and, where applicable, original manufacturer warranty papers and GIA grading reports.
What is your return policy for bespoke jewellery?
While standard collection items can be returned within 14 days, bespoke or personalized commissions are final sale due to their unique, custom-made nature.
Do you provide professional cleaning and maintenance services?
We offer complimentary lifetime ultrasonic cleaning for all jewellery purchased from us, along with professional watch servicing and battery replacements by our certified horologists.
Can I book an in-store appointment for a private viewing?
Absolutely. We encourage private consultations for our high-jewellery and watch collections; you can book an appointment through our website or by contacting our concierge directly.